Booking & Cancellation Policy

By making a reservation with Dandeliontravel, you confirm that you have read and accepted the following booking and cancellation policy.

1. Booking confirmation

A reservation is considered confirmed once the required payment has been received and accepted by Dandeliontravel.

Payment may be completed by bank transfer, credit card, or any other payment method made available through our booking process.

2. Payment terms

Full payment of the reservation amount may be required in advance in order to secure the booking.

Unless otherwise agreed in writing, payment should be completed no later than two (2) days before the scheduled arrival date or service date.

3. Cancellation requests

You may request to cancel your reservation at any time.

Cancellation requests should be sent to us in writing by email using the contact details provided on this website.

A cancellation is considered valid only after you receive a written confirmation from Dandeliontravel.

If you do not receive a reply within a reasonable time, you should contact us again to make sure your cancellation request has been received.

4. Refund policy

• If a reservation is cancelled 30 days or more before the arrival or service date, the amount paid is refunded in full, minus any non-refundable bank or transaction charges.
• If a reservation is cancelled up to 10 days before the arrival or service date, 30% of the total reservation cost is refunded.
• If a reservation is cancelled up to 2 days before the arrival or service date, the full reservation cost is charged and no refund is due.

5. No-show or last-minute cancellation

If the guest does not appear at the agreed meeting point or cancels too close to the scheduled service time, the booking may be treated as a no-show or non-refundable cancellation.

6. Lost or forgotten items

Guests are responsible for their personal belongings during the service.

Dandeliontravel is not responsible for lost, damaged, or forgotten items left in vehicles.

If you believe you have left an item in one of our vehicles, please contact us as soon as possible and we will do our best to assist you.

7. Changes to this Booking & Cancellation Policy

Dandeliontravel may update this Booking & Cancellation Policy from time to time. Any revised version will be published on this page with an updated revision date.

8. Contact

If you have any questions about bookings, cancellations, or refunds, please contact Dandeliontravel using the contact details available on this website.